Skip to main content

AI Responses Not Drafting

If new Google reviews appear in the Reputation tab but no AI response draft is generating, check the following.

Check 1: Is the GBP Still Connected?​

Google OAuth tokens expire. If the GBP connection dropped, new reviews may still appear in the dashboard (they're cached) but AI response generation may stop.

Fix: Go to Settings → Integrations → Google My Business and reconnect. See GBP Not Connected for step-by-step instructions.

Check 2: Is AI Response Generation Enabled?​

Go to Reputation → Settings and confirm that AI Responses is toggled On. If it was accidentally disabled, toggle it back on — drafts will begin generating for new reviews.

Check 3: Is Your GHL Plan Tier Current?​

AI review response generation is a GHL feature tied to specific plan tiers. If your plan was downgraded or billing lapsed, this feature may have been disabled.

Contact TechForce to confirm your account's current plan and billing status.

Check 4: Is the Review Very New?​

AI response generation can take up to 15–30 minutes after a review comes in. If you just saw a review appear, wait and check again before troubleshooting further.

Still Not Working?​

Email patrickbeal@techforceadvisors.com with:

  • The Google review in question (reviewer name and date)
  • A screenshot of Reputation → Settings showing the current AI response toggle state
  • A screenshot of Settings → Integrations → Google My Business showing the connection status