Frequently Asked Questions
Can I change the review request message?
Yes, but it requires TechForce to update the workflow template. The message must meet compliance requirements (no sentiment screening, direct Google link included). Email patrickbeal@techforceadvisors.com with the changes you want.
How long before I see more reviews?
Most clients see their first new reviews within the first 2 weeks, assuming the workflow is live and appointments are completing. Volume builds over the following 60 days as more customers cycle through the automation.
What if a customer is angry about receiving the message?
It happens occasionally. Reply to them directly in the Conversations inbox, apologize for the inconvenience, and mark their contact with an opt-out tag. TechForce can also help you add exceptions (e.g., skip review requests for specific contact tags).
Can I turn off AI responses?
Yes. You can disable AI-drafted responses in Reputation → Settings, or contact TechForce. If you want to keep drafts but not auto-publish them, that's the default setting — just check the dashboard weekly.
What happens to negative reviews?
Negative reviews are not filtered or hidden — that would violate Google's policies. The AI will draft a professional response. You should always personally edit and approve negative review responses before publishing.
If a negative review is factually inaccurate or violates Google's review policies (spam, irrelevant, personal attacks), you can flag it for removal directly in Google Business Profile.
Is this compliant with Google's policies?
Yes. The review request workflow sends all customers a direct Google review link without any pre-screening question. This is compliant with Google's April 2026 anti-gating policy. See Google's April 2026 Policy for details.
Will this work if I don't use GHL to track appointments?
The workflow triggers on appointment status changes within GHL. If your appointments are managed externally (e.g., ServiceTitan, Jobber), they need to be synced into GHL or the trigger won't fire. Contact TechForce to discuss integration options.
Can I pause the review requests during slow seasons?
Yes. Contact TechForce to pause or delay the workflow. We can also adjust the trigger timing if your job cycle is longer than typical.