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Chatbot Not Appearing on Website

If the chat widget isn't showing up on your website, work through this checklist in order. Most issues are caused by a missing or incorrect script installation.

Step 1: Confirm the Script Is Installed​

The chatbot requires a JavaScript snippet to be added to your website's <head> section. If the script isn't there, the widget won't load.

  • If your web developer installed it, ask them to confirm it's in the live site source (not just a staging environment)
  • If you manage the site yourself, check your theme's header section or a header injection plugin
  • For WordPress sites: confirm the script is in Appearance → Customize → Additional CSS / Custom Scripts or in a header plugin like Insert Headers and Footers

To verify the script is live, visit your website, right-click the page, and select View Page Source. Search for ghl or chat-widget in the source code. If you don't find it, the script is not installed.

Step 2: Check That You're Looking at the Right URL​

The chatbot is configured for your specific domain (e.g., yourbusiness.com). It will not appear on:

  • Subdomains not included in the configuration (e.g., staging.yourbusiness.com)
  • Local development environments
  • Preview URLs from your website builder

Test from your live, public-facing website URL.

Step 3: Clear Browser Cache​

A cached version of your site may not show the updated script. To rule this out:

  • Open your website in an incognito or private browsing window
  • Try a different browser entirely
  • On mobile, open the site in your phone's browser

If the widget appears in incognito but not in your regular browser, clear your browser cache and reload.

Step 4: Confirm the Widget Is Enabled in the Portal​

The chat widget can be disabled at the platform level even if the script is installed on your site.

  • Log into your TechForce portal
  • Go to Settings → Chat Widget
  • Confirm the widget is toggled On
  • Confirm the website domain listed matches your live site URL exactly (including or excluding www.)

If the domain doesn't match what's in your browser URL bar, the widget will not load.

Step 5: Check for JavaScript Conflicts​

Some website themes or plugins block third-party scripts. If you recently added a new plugin, caching plugin, or security plugin to your site, it may be blocking the chat widget script.

To test: temporarily disable any caching or security plugins and reload the page. If the widget appears, one of those plugins is the conflict.

Still Not Showing?​

Contact TechForce with:

  • Your website URL
  • A screenshot of your page source showing whether the script is present
  • What browser and device you're testing on

We can verify the widget configuration and script on our end.