Skip to main content

Messages Not Sending

If you are past day 3 and see no outgoing messages in your Conversations inbox, or if the campaign has been running for a week with zero replies, work through the checks below before contacting TechForce.

Check 1: Is A2P 10DLC Registration Active?​

SMS delivery for business use requires an approved A2P 10DLC registration. If your registration is still pending or was not submitted before the campaign launched, SMS messages will not deliver.

How to check: Contact TechForce and ask for the current status of your A2P registration. If it is still pending carrier approval, SMS delivery will resume automatically once approved. Typical approval timelines are 3 to 7 business days from submission.

If A2P is pending, TechForce can configure the campaign to start with email-only touches while SMS awaits approval.

warning

Do not attempt to send high-volume SMS without an approved A2P registration. Carriers will block messages and this can damage your sending reputation.

Check 2: Did the Import Complete Successfully?​

If the contacts were imported but the tagging step was missed or failed, the workflow trigger will not have fired. The reactivation sequence is triggered when the dbr-import tag is applied to a contact. Without that tag, no contacts entered the workflow.

How to check: In your TechForce portal, navigate to Contacts and filter by the dbr-import tag. If no contacts appear, the import may not have completed correctly. Contact TechForce with the name of the contact list you submitted.

Check 3: Is the Campaign Workflow Turned On?​

The reactivation workflow must be in an active (published) state. If it is in draft or inactive, no messages will send even if contacts have the correct tag.

How to check: This is a consultant-level check — contact TechForce support and ask them to confirm the workflow status for your campaign.

Check 4: Is the Sending Phone Number Active?​

If the phone number assigned to your TechForce portal is inactive, disconnected, or not yet provisioned, SMS messages will fail at the sending stage. This sometimes happens when a new sub-account is configured and the number provisioning step was missed.

How to check: Contact TechForce and ask them to confirm the phone number assigned to your account and verify that it is active and able to send SMS.

Check 5: Are Messages Sending but Not Delivering?​

There is a difference between a message being sent (dispatched from the platform) and delivered (confirmed received by the carrier). If you see messages in the Reports section with a "sent" status but a low or zero "delivered" count, the issue is likely:

  • Invalid or disconnected phone numbers in your list
  • A2P registration not yet approved
  • Sending to a state or carrier with additional compliance requirements

If more than 20% of messages are showing as undelivered, contact TechForce for a delivery log review.

Still Not Resolved?​

If you have checked all of the above and messages are still not sending, contact TechForce support with:

  • The date the list was submitted
  • The name or tag associated with the import
  • A screenshot of the Reports section showing current delivery stats (even if it shows zeros)

TechForce has access to the workflow logs and can identify exactly where the break in the chain is.